Warranty Policies

All Rizen Watches come with a 6 months limited warranty from the date of purchase. This warranty covers manufacturing defects in movement and craftsmanship under normal use.

Covered Under Warranty

  • Manufacturing faults in watch movement

  • Malfunction of dial or hands

Not Covered Under Warranty

  • Damage to battery, strap, or glass (crystal)

  • Water damage (unless specified as water-resistant)

  • Accidental damage, drops, or physical wear and tear

  • Any unauthorized repair or modification

How to Claim Warranty

  1. Submit a Warranty Claim Request through our official support channel.

  2. Provide:

    • Proof of purchase (order number or receipt)

    • Description of the issue

  3. Ship the watch to our service center (address will be provided upon claim approval).

Note:

  • Shipping charges for sending the watch to our service center must be paid by the customer.

  • All warranty claims are subject to inspection. If the issue is not covered, repair charges will be shared before proceeding.

For any warranty inquiries, email us at: info@rizenwatches.com